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Terms and conditions

These general terms and conditions, hereinafter referred to as "T&C", apply to purchases in the subarusti.cz online store.

The seller is the trading company ManoloDesign s.r.o. ID number: 29462231 / VAT number: CZ29462231, with registered office at Klínová 620/1, 709 00 Ostrava. The seller is the operator of the SubaruSTI.cz brand and is a person who, when concluding and fulfilling the contract, acts as part of his business or other business activity.

The customer of the subarusti.cz online store is the buyer.


1. Creation of a purchase contract
1.1 The purchase contract is created when the buyer's order is delivered to the seller.

1.2 The concluded purchase contract (including the agreed price) can be changed or canceled only based on the agreement of the contracting parties or on the basis of reasons given by law.

1.3 All contractual relationships are concluded in accordance with the legal system of the Czech Republic. Relations not regulated by these General Terms and Conditions are governed in particular by Act No. 89/2012 Coll., Civil Code, in its valid and effective version (hereinafter referred to as the "Civil Code").

1.4 If the contracting party is a buyer-consumer, relations not regulated by these terms and conditions are governed by, in addition to the general provisions of the Civil Code on purchase, also provisions on obligations from contracts concluded with consumers (§ 1810 - § 1867 of the Civil Code) and Act No. 634/1992 Coll. , on consumer protection, in valid and effective wording.

1.5 If the contracting party is a buyer-non-entrepreneur or buyer-consumer, the relations are governed by these terms and conditions, which are not regulated by the general provisions of the Civil Code on purchase, as well as special provisions on the sale of goods in a shop (§ 2158 - § 2174 of the Civil Code).

The Buyer can conclude the contract by accepting the contract conclusion proposal on the subarusti.cz website, by placing the required performance (goods, service) in the basket and sending the order via the (Order button).

1.7 The seller confirms the order to the buyer electronically by e-mail.
 

2. Withdrawal from the purchase contract
2.1 The buyer, who is a consumer, has the right according to § 1829 et seq. of the Civil Code to withdraw from the contract without giving a reason within 14 days of taking over the goods, provided that the purchase contract was concluded using means of distance communication. If the consumer so decides, it is necessary to send the goods or deliver back without undue delay, but no later than 14 days from the demonstrable notification to the seller of withdrawal from the purchase contract (withdrawal from the contract can be made by e-mail, post or a similar means of clear and demonstrable means of communication capturing the expression of the buyer's will to withdraw).

2.2 Within 14 days from the return of the goods or proof that the goods have been sent, the seller will return the corresponding amount received to the customer. The buyer acknowledges that the seller can reduce the returned price accepted by the amount that the goods have lost due to normal use. However, this reduction will always be reasonable taking into account the period of use and the degree of wear and tear of the returned goods.

2.3 Refunds are made exclusively by transfer to the buyer's bank account. In the event that this method is not possible due to an obstacle on the part of the consumer, the funds will be returned in the same way as the seller received them.

2.4 If the buyer exercises the right to withdraw from the contract, the buyer is obliged to bear the costs associated with returning the goods.
 

3. Product price and payment terms
3.1 The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:

  • Cash delivery - at the place specified by the buyer in the order

  • Cashless transfer to the seller's account 334414/5500 held at Raiffeisen BANK (hereinafter referred to as the "seller's account")

3.2 If the buyer chooses to pay in advance to the seller's account when ordering the goods, he undertakes to pay the total price of the order no later than 14 days after sending the order. If the seller does not receive payment to his account within this period, the order will be canceled and the goods will not be delivered to the buyer.

3.3 Current and valid prices are always listed in the online store. The purchase prices are final, i.e. including VAT, or all other fees that the consumer must pay to obtain the goods. Prices remain valid for as long as they are displayed on the seller's website.
 

4. Transport
4.1 The price of delivery and packaging for shipments up to 25 kg of the PPL transport company in the value of up to 5,000(Czech Crown),- incl. VAT for the amount of 100,-.

4.2 The price of delivery and packaging for shipments over 25 kg of the PPL transport company is 189(Czech Crowns),-.

4.3 Over the amount of 5,000(Czech Crowns), advance payment is provided free of charge.

 

5. Warranty and complaints
5.1 The buyer can make a claim by delivering the goods by post or other transport service to the address ManoloDesign s.r.o. (subarusti.cz) Husova 409, 739 11 Frýdlant nad Ostravicí

Please attach the following to the claimed goods:

  • A copy of the tax document or warranty card.

  • Manufacturer's warranty card, if it was delivered with the goods.

  • An exact description of the defects and their manifestations, if a complaint has been sent.

5.2 In the case of sending the claimed goods back to the seller, the buyer is obliged to pack the goods back in the original packaging or to provide a new packaging at his own expense, so that it meets the requirements of the transport. In the case of insufficiently protected goods during transport, the claim may not be accepted.

5.3 When accepting the shipment, the buyer is advised to check the condition of the shipment (number of packages, integrity of the tape, damage to the box, etc.) and, if necessary, refuse to accept an incomplete or damaged shipment.

5.4 The seller provides the buyer - an entrepreneur, in accordance with § 2113 of the Civil Code, with a guarantee for the quality of the goods. The warranty period is 12 months and starts from the day of receipt of the goods.

5.5 In accordance with § 2165 of the Civil Code, the buyer-non-entrepreneur has the right to exercise rights from liability for defects that occur in consumer goods within 24 months of receipt.

5.6 Rights from defective performance do not belong to the buyer if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself, in particular in the following ways:

  • The product has been installed or used in violation of the instructions for use or operating instructions or if a defect or damage has arisen as a result of demonstrably incorrect use (e.g. operation at incorrect power supply voltage, connection to incorrect power sources).

  • The product is mechanically damaged (e.g. in case of unauthorized interventions in the product).

  • The defect was caused by unprofessional or careless handling or by the fact that the product was used for a purpose other than usual or specified by the manufacturer.

  • Furthermore, the Seller's responsibility to the extent stated above does not apply to the following cases:

  • For a product sold at a lower price due to a defect for which a lower price was agreed.

  • If the defect reported by the buyer has the character of wear and tear, which is caused by the usual use of the product.

  • If this results from the nature of the product.

Liability for defects does not, by nature, extend to damage caused by the Buyer's inattention, a natural disaster or other external influences, for example a lightning strike or other atmospheric discharge, fire or water or the effect of other non-standard phenomena such as overvoltage in the distribution or telephone network, i.e. not defective fulfillment by the Seller.

 

6.The cost of using the means of communication at a distance
6.1 The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself.

 

7. Personal data
7.1 The buyer agrees to the processing of personal data about him as a data subject in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended, for the purpose of offering goods or services.

7.2 The seller undertakes to use the personal data provided by the buyer only for purposes related to the e-shop services, and not to provide them to any other entities, unless it is directly related to the processing of orders. Based on the buyer's request, the seller is obliged to delete his personal data from the customer database, no later than 3 days from the delivery of the written request.
 

8. Final Provisions
8.1 All relationships not modified by the General Terms and Conditions are governed by applicable generally binding legal regulations, in particular Act No. 89/2012 Coll., Civil Code, as amended. By signing the order, the buyer also confirms his agreement with these General Terms and Conditions. The entrepreneur is entitled to change the general terms and conditions unilaterally.


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Our good ol' diesel died. We started dealing with the situation by bringing it to a Czech Suabru dealer. UNSOLVABLE! Thanks god we came across these guys. Thank you Subarusti.cz from Peter at Varů Petr K., Forester Diesel

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6 coils and 4 lambdas, thanks...   Jonáš, H6

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Unfortunately i was met by a knocking engine. And at first i didn't know what to do. But thanks to Rosta's patients, he was willing to spend 100+hrs with me on the phone to sort everything out. I admire his work and customer service towards his customeMichal Janotka, STI 2008

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I can only recommend. I bought brake discs, brake pads and etc. Great communication, price and willingness to advise.Lukáš Mihalik

Quick dealings, sending the package and above all the quality of the products. Jan Sanny, WRX 2003

Excellent communication with the seller even after the purchase of the goods and assurance that everything is OK. Furthermore, a good price and a personal approach are the main reasons why I would recommend the store to others. Jirka, Subaru Impreza WRX

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Thank you for the fair dealings and fair handling. Kyslík, Subaru Impreza RA

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Completely professional approach, communication without a problem. I RECOMMEND. Lukáš, Subaru WRX

I recommend! Great handling and fast dispatch of parcels. Perfect communication and knowledge everything about Suabru . Otík B., Subaru Impreza WRX 2004


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